Delivery & Returns
This page outlines our delivery options, lead times, and returns process.
If you have any questions regarding delivery, availability, or returning an item, please contact us before placing an order.
Product Availability & Lead Times
We aim to dispatch products from stock wherever possible. Some pump models and specialist items may need to be ordered directly from the manufacturer and will therefore have longer lead times.
For confirmed availability or lead times on made-to-order products, please contact us prior to placing an order.
Mainland UK Delivery
Goods will be delivered to the address provided at the time of order. For security reasons, we are unable to deliver to PO Box addresses.
Most mainland UK deliveries are sent via DPD or FEDEX on a next working day service unless otherwise specified or agreed.
Standard delivery times are typically 1–2 working days from dispatch (mainland UK only).
Deliveries to offshore locations, the Highlands, and Islands may be sent via alternative couriers and may be subject to longer delivery times and additional charges.
Tracking details are available on request. Please ensure a valid contact telephone number is provided at checkout.
All deliveries must be signed for by an adult aged 18 or over.
International Delivery
International orders are shipped using a range of couriers including Fedex (TNT), UPS, and Parcelforce Worldwide. Delivery times typically range from 3–5 working days, depending on destination.
Tracking information is available on request. A valid contact telephone number must be supplied at the time of order.
Some destinations are outside our delivery range. If your country cannot be selected during checkout, we are unable to ship to that location.
Ownership & Risk
Goods become your responsibility once they have been delivered and signed for. Ownership of goods passes to you once payment has been received in full and the goods have been delivered.
Returns Overview
Returns are assessed on a case-by-case basis. You must contact us before returning any items so we can advise on the correct process.
Returned goods must not be sent back without prior authorisation.
Incorrect or Damaged Items
If you receive an incorrect item or an item that is damaged in transit, please notify us as soon as possible.
We may request supporting information such as photographs or delivery documentation to assist with our assessment.
Where the issue is confirmed to be our error or transit damage, we will arrange collection and either issue a replacement or credit as appropriate.
Faulty Items & Warranty Returns
If an item is believed to be faulty, please contact us with full details of the issue before returning the product.
Where an item has been used, we may require relevant safety documentation (such as COSHH information) before authorising a return.
Warranty claims are assessed by the manufacturer. Approval or rejection of a warranty claim is at the manufacturer’s discretion, not ours.
Manufacturer Assessment & Resolution
Faulty items may need to be returned to the manufacturer for inspection. In some cases, the manufacturer may choose to issue a replacement without requiring the item to be returned.
If a replacement is required urgently, a new order may need to be placed while the warranty assessment is ongoing.
Where a warranty claim is approved, a credit or replacement will be issued in accordance with the manufacturer’s decision.
Returns Authorisation
All authorised returns will be issued with a returns reference number, which must be clearly quoted on all correspondence and return documentation.
Items returned without authorisation may be refused or delayed.
Contact Us
If you have any questions about delivery, availability, or returns, please contact us before placing an order:
Email: aroplus@aroplus.com