Pump & Compressor FAQs
Below you’ll find answers to some of the most common questions about ordering, delivery, warranties, and how we work.
If you can’t find what you’re looking for, please contact us and our team will be happy to help.
Do you sell directly online or enquiry only?
We operate a mixed model. Some products, such as pumps and accessories, can be purchased directly online. Compressors and certain specialist products are enquiry-led to ensure the correct specification and application support.
How do I get a quote for a compressor?
You can request a quote by contacting us through our enquiry form or by email. Our team will review your requirements and recommend a suitable solution.
What are your delivery times?
Delivery times depend on product availability and location. Stock items are typically dispatched within 1–2 working days. Made-to-order or manufacturer-direct items may have longer lead times.
Do you deliver outside the UK?
Yes, we offer international delivery to selected destinations. If your country is not available at checkout, please contact us to confirm whether delivery is possible.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible with details of the issue. We may request photographs or delivery information to help resolve the matter quickly.
Can I return an item if I ordered incorrectly?
Returns for incorrectly ordered items may be accepted at our discretion and may be subject to a restocking charge. Items must be unused and in resaleable condition.
Are your products covered by warranty?
Most products are covered by a manufacturer’s warranty. Warranty terms vary depending on the product and manufacturer.
How do I make a warranty claim?
Contact us with details of the issue before returning the item. Warranty claims are assessed by the manufacturer, and approval is at their discretion.
Do you store payment card details?
No. We do not store full payment card details.
Who do I contact if I need help?
You can contact our team by email at aroplus@aroplus.com and we’ll be happy to assist.
Contact Us
Still have a question?
Please contact us and our team will be happy to help.
aroplus@aroplus.com